Shipping Policy
Shipping Policy
-Orders that are in stock will be processed and shipped out within 2 business days. Items, made to order are processed and shipped within 6-8 days. (Does not include shipping time). This is because most items are made to order and mostly everything is handmade. This ensures that I am providing only the BEST quality items to you while also maintaining proper packaging.
You can't rush quality ☺️. I am also a one woman show and truly appreciate your patience with me!
- Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me. If package is returned to sender (me) due to incorrect address, a shipping refund will not be issued. If a customer requests re-ship, customer will pay for the cost of the re-ship.
- I am not responsible for lost, stolen, or damaged packages. Once I post your package it is the hands of NZ Post and is their responsibility to get it to you. Please file a claim with the carrier prior to emailing me about your order. For this reason, I only have Tracked postage available.
- I am not responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact me at thecraftybumble@outlook.com with a photo and the order number, and we will compromise on a final decision for replacement and/or refund!
Tracking Information
Tracking numbers are sent to the email (inputted when you placed your order) when your order is processed and ready for shipping. Please check spam folder if you feel you did not receive a tracking email.
Shipping and Delivery
We proudly ship across New Zealand, Australia, South Africa, The United Kingdom and United States. Canada coming soon!
New Zealand Shipping:
- Free Shipping: On all orders over $80 NZD.
- Free Shipping: On selected products, up to a certain weight.
- Delivery Rates:
- Standard Courier Delivery $12.00 NZD
- Heavy 4kg+ $20 NZD
- Courier + Signature on Delivery: $15.00 NZD
- Local Delivery Option (within a 40km radius only) - $5 NZD
Australia Shipping:
- Shipping Rates:
- Standard Tracked $21 NZD for parcels under 1.5kg.
- Standard Tracked $45 for parcels 1.5 to 2.5kg
- Orders above 2.5kg, please contact us at thecraftybumble@outlook.com
South Africa Shipping:
- Shipping Rates:
- Standard Tracked, Weight less than 1kg $45.
- Standard Tracked, Weight up to 1kg $59.56
- Standard Tracked, Weight up to 2kg $94.39
- Orders above 2kg, please contact us at thecraftybumble@outlook.com
United Kingdom Shipping:
- Shipping Rates:
- Standard Tracked, Weight less than 1kg $43.55.
- Standard Tracked, Weight up to 1.5kg $72.34
- Standard Tracked, Weight up to 2kg $88.34
- Orders above 2kg, please contact us at thecraftybumble@outlook.com
United States Shipping:
- Shipping Rates:
- Standard Tracked, Weight less than 1kg $53.18.
- Standard Tracked, Weight up to 1.5kg $76.32
- Standard Tracked, Weight up to 2kg $92.86
- Orders above 2kg, please contact us at thecraftybumble@outlook.com
Processing Times:
- In stock - Orders placed on weekdays are processed within 2 business days.
- Made to order - Orders placed on weekdays are processed within 6-8 business days.
- Orders placed on weekends or holidays are processed the next business day.
- Estimated Shipping times (this is depended on NZ post or courier company):
- Non-Rural: 2–4 business days.
- Rural: 3–5 business days.
- International - please use tracking details on NZ post website for more info.
Important Notes:
- Delivery estimates may be affected by high demand, peak seasons, or courier delays. Please refer to NZ post website for more information.
Risk of Loss or Damage:
- Once your order has been dispatched, it is no longer within our control. For any inquiries or concerns, please reach out directly to the courier company.
- We are not liable for loss or damage due to parcels being left unattended.
- If your order arrives damaged, contact us at thecraftybumble@outlook.com with at least two clear photos of the damage.